Privacy Policy

At RishiWrites (accessible from www.rishiwrites.com), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, who we share it with and the choices you have. RishiWrites offers career services such as resume writing, LinkedIn profile optimization, interview coaching and job search strategy, and publishes career articles and job listings.

1. Information We Collect

Information you provide to us

• Contact form: when you use the form on our Contact page, we collect your name, email address, phone number (optional) and the details you include in your message.
• Service information: if you use our services, you may share information such as your resume, LinkedIn profile, work history, education, skills and career goals.
• Chat assistant: if you use the chat widget on our website, we receive the messages you type into it.

Information collected automatically

• Usage data: information about how you use our website, such as pages visited, links and buttons clicked, time spent on pages, the website that referred you, your browser and device type, and approximate location derived from your IP address.
• Technical data: our hosting provider processes IP addresses and request information to deliver and secure the website.
• Cookies and similar technologies: see our Cookie Policy for details.

2. How We Use Your Information

• To respond to your enquiries and provide the services you request.
• To prepare and deliver your career documents and coaching sessions.
• To monitor and analyze website traffic so we can improve our content and the website’s functionality.
• To protect our website and contact form from spam, abuse and security threats.
• To comply with legal obligations and protect our legal rights.

We will only send you marketing emails if you have agreed to receive them, and you may opt out of marketing communications at any time.

3. Third-Party Services We Use

We use the following service providers to run our website. They process information on our behalf or under their own privacy policies:

• Google Analytics and Google Tag Manager (connected through Google Site Kit): website traffic and usage measurement.
• Google reCAPTCHA: spam protection on our contact form. Its use is subject to the Google Privacy Policy and Terms of Service.
• WPForms: the form tool that delivers contact form submissions to us.
• Chatbase: provides the chat assistant on our website and processes the messages you send through it.
• Google Fonts: delivers the fonts used on our website.
• Web hosting and content delivery provider: stores and serves our website.

4. Data Sharing and Disclosure

We share personal information only with the service providers described above as needed to operate our website and provide our services, when required by law, or to protect our legal rights. We do not sell, rent or trade your personal data to third parties.

Job listings on our website may link to employers or third-party websites such as LinkedIn. Any information you submit when applying through those websites is handled by them under their own privacy policies.

5. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, such as responding to your enquiry or delivering your service, unless a longer retention period is required or permitted by law. Analytics data is kept according to the retention settings of the analytics service.

6. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure or destruction. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: you can request copies of your personal data.
• Correction: you can request corrections to any inaccuracies in your data.
• Deletion: you can request the deletion of your personal data under certain conditions.
• Opt-out: you can opt out of receiving marketing emails at any time.
• Withdraw consent: if we process your data based on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us through our Contact page. We may need to verify your identity before responding.

8. Additional Information for Users in the European Union

If you are located in the European Union (EU), you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: request access to the personal data we hold about you.
• Right to Rectification: request corrections to any inaccurate or incomplete data.
• Right to Erasure: request the deletion of your personal data, subject to certain exceptions.
• Right to Restrict Processing: request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: request a copy of your personal data in a structured, commonly used and machine-readable format.
• Right to Object: object to the processing of your personal data for marketing or other purposes.
• Right to Withdraw Consent: withdraw your consent at any time without affecting the lawfulness of processing before the withdrawal.

Lawful basis for processing: we process your personal data based on one or more of the following: consent, contractual necessity, legal obligation and legitimate interests.

Data transfers: if we transfer your personal data outside the European Economic Area (EEA), we ensure that adequate safeguards are in place to protect your data in accordance with the GDPR.

9. Additional Information for California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: request information about the categories of personal data we collect, the purposes for which we collect it and the categories of third parties with whom we share it.
• Right to Access: request access to the specific personal data we have collected about you in the past 12 months.
• Right to Deletion: request the deletion of your personal data, subject to certain exceptions.
• Non-Discrimination: we will not discriminate against you for exercising your CCPA rights.

In the past 12 months, we may have collected the following categories of personal data:

• Identifiers (e.g., name, email address, phone number, IP address)
• Internet or other electronic network activity (e.g., pages viewed and interactions with our website)
• Approximate geolocation derived from your IP address
• Professional or employment-related information you provide (e.g., resume details)
• Commercial information (e.g., records of services requested)

Do we sell your personal data? We do not sell personal data.

10. Children’s Privacy

Our website is not intended for individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately, and we will take appropriate steps to remove the information.

11. Third-Party Links

Our website may contain links to third-party websites. These third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this Privacy Policy periodically for any updates.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our Contact page.