Siatech Solutions
e are looking for a seasoned Organizational Change Management (OCM) Specialist to support the Integrated Eligibility System (IES) program based in Albany, NY. This hybrid opportunity requires deep knowledge of New York State’s social services systems and experience managing large-scale change initiatives across public sector agencies.
As part of the program’s Organizational Change Management workstream, you will design and implement strategies to help internal and external stakeholders prepare for and adopt system and process changes impacting core Human Services programs.
This position is ideal for professionals with a strong background in OCM, stakeholder engagement, and statewide health or human services initiatives—especially those with hands-on experience in SNAP, HEAP, Public Assistance, Medicaid, Child Care, or Child Welfare programs.
Key Responsibilities of the OCM Specialist Role
-
Lead the design and execution of organizational change strategies for the IES program
-
Conduct readiness assessments and analyze organizational impacts
-
Collaborate with stakeholders across state and county agencies to ensure consistent change messaging
-
Develop communication and training plans tailored to target audiences
-
Facilitate stakeholder network meetings and provide consultative support
-
Deliver toolkits, templates, and frameworks to aid change adoption
-
Ensure that implementation aligns with state agency goals, timelines, and compliance standards
-
Drive awareness, understanding, and acceptance of upcoming system and process changes
-
Monitor change adoption progress and report on OCM metrics
Required Experience and Qualifications for OCM Specialist
To be considered for this role, candidates must meet all of the following:
-
12+ years of total professional experience
-
7+ years supporting complex projects in change management or transformation roles
-
2+ years in a leadership capacity, mentoring teams or directing OCM initiatives
-
5+ years working in eligibility, enrollment, or case management within Human Services programs like SNAP, HEAP, Medicaid, or Public Assistance
-
3+ years in a supervisory or mentorship role within New York State government or social services
-
Experience on at least two large-scale state programs involving OCM, training, or system deployment
-
Demonstrated ability to lead cross-functional teams and manage tight timelines
-
Strong track record in developing stakeholder communications and training content
Highly Preferred Skills and Attributes for OCM Specialist
-
Proven success implementing change strategies for Health and Human Services eligibility systems
-
Familiarity with tools used for OCM assessments, communication tracking, or training rollouts
-
Skilled in facilitating meetings with cross-agency stakeholders, community-based organizations, and leadership groups
-
Strong verbal and written communication skills
-
Ability to influence and build consensus with internal teams and external stakeholders
Work Location and Model for OCM Specialist
-
Location: Albany, NY
-
Work Mode: Hybrid (combination of on-site and remote work)
-
Note: Only candidates local to New York State and with NYS department experience will be considered.
Ready to Apply?
This is your opportunity to lead change at a statewide level and make a real impact across public programs that serve millions of New Yorkers.
Check out other positions
Let’s discuss your next career move
Frequently Asked Questions (FAQs) for OCM Specialist
1. What is the primary focus of this OCM Specialist role?
The role focuses on change management strategy, stakeholder engagement, and adoption planning for New York’s Integrated Eligibility System (IES) program.
2. Is NY State department experience mandatory?
Yes, experience within a NYS social services or state agency is required.
3. What programs should the candidate be familiar with?
SNAP, HEAP, Public Assistance, Medicaid, Child Support, Child Care, or Child Welfare.
4. What level of experience is expected for this role?
At least 12 years overall, including leadership and NYS-specific program experience.
5. Is this a remote position?
No. The position is hybrid, requiring partial on-site presence in Albany, NY.
6. What are the critical responsibilities in this role?
Leading OCM strategy, conducting impact assessments, developing communications, and facilitating stakeholder collaboration.
7. Will I be leading a team?
Yes, leadership experience is expected as you’ll guide teams and mentor stakeholders.
8. What tools or platforms should I be familiar with?
OCM communication tools, stakeholder tracking systems, and standard documentation platforms such as MS Office and project collaboration tools.
9. Is prior experience with the IES program required?
While not mandatory, experience with similar eligibility systems is highly preferred.
10. How do I demonstrate my stakeholder engagement experience?
Share past projects where you led readiness assessments, communication campaigns, or training sessions with state agencies.
11. Are there specific deliverables I will be expected to produce?
Yes, including engagement toolkits, presentations, communication plans, and change readiness reports.
12. How will success be measured?
By stakeholder satisfaction, change adoption metrics, training completion rates, and compliance with timelines.
13. What makes this role unique?
The scale of impact—working across multiple Human Services programs in New York State.
14. Can I apply if I’m outside New York?
No, only local NY candidates with state agency experience will be considered.
15. What is the hiring timeline?
Interviews are expected to begin immediately. Early applications are encouraged.
