Role summary for Senior ServiceNow Leader

We are hiring a Senior ServiceNow Leader in Trenton NJ for a hybrid engagement expected to run 12 months or longer. This role drives operational excellence through ServiceNow strategy, IT asset optimization and enterprise discovery. You will lead platform design, development and integrations while ensuring alignment to ITIL processes and measurable business outcomes.

Senior ServiceNow Leader responsibilities

As the Senior ServiceNow Leader you will:

• Administer and configure ServiceNow modules including Incident, Problem, Change, Asset, CMDB, Service Catalog and Knowledge Management

• Lead custom development efforts using JavaScript, Glide API, Flow Designer and ServiceNow Studio to build applications, workflows and integrations

• Architect and maintain API integrations using REST or SOAP between ServiceNow and other enterprise systems

• Drive process optimization with IT and business partners to automate workflows and improve service delivery and user experience

• Oversee IT asset optimization and enterprise discovery efforts to ensure reliable CMDB population and CI reconciliation

• Plan and execute version upgrades and patches with clear rollback plans to minimize operational impact

• Implement role based access controls and monitor platform performance to meet security and compliance expectations

• Produce technical documentation and user guides, and lead training for administrators and end users

Required qualifications for Senior ServiceNow Leader

• Minimum 4 years of hands on ServiceNow administration and development experience

• Strong working knowledge of ITIL processes and best practices for incident, problem, change and asset lifecycle management

• Proficiency in JavaScript, Glide API, Flow Designer and ServiceNow Studio for custom application development

• Experience integrating ServiceNow with other systems using REST or SOAP web services

• Ability to translate business requirements into technical designs and deliver scalable solutions

Preferred qualifications and skills

• ServiceNow Certified System Administrator CSA and Certified Implementation Specialist CIS for ITSM, ITOM or HRSD are preferred

• Experience with ITOM Discovery, Event Management or Performance Analytics is a plus

• Familiarity with Agile or Scrum methodologies and working in iterative delivery cycles

• Strong analytical skills and experience with platform governance and roadmap planning

Soft skills and leadership expectations

• Excellent written and verbal communication skills with the ability to present technical concepts to nontechnical stakeholders

• Strong stakeholder management and collaboration skills to unify IT, security and business teams around platform objectives

• Ability to prioritize multiple projects and manage delivery within constrained timelines

• A pragmatic problem solver with a focus on measurable outcomes and continuous improvement

Engagement details and interview

• Location: Trenton NJ, hybrid work model as agreed with the hiring manager

• Duration: 12+ months contract

• Interview type: iLinc webcam interview for initial screening and technical discussions

Why this Senior ServiceNow Leader role matters

This role shapes how technology supports business outcomes. By optimizing assets, improving CMDB quality and building robust integrations you will enable faster incident resolution, clearer change controls and better service delivery across the enterprise.

Ready to Apply?

If you are an experienced ServiceNow leader who can deliver platform strategy and technical execution, we would like to hear from you.
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FAQs for Senior ServiceNow Leader

1. What is the work model for this Senior ServiceNow Leader role?
   Hybrid based in Trenton NJ with a 12+ month contract term.

2. What ServiceNow modules will I work with?
   Incident, Problem, Change, Asset, CMDB, Service Catalog and Knowledge Management.

3. What development skills are required?
   Proficiency in JavaScript, Glide API, Flow Designer and ServiceNow Studio.

4. Do I need integration experience?
   Yes. Experience building API integrations using REST or SOAP is required.

5. Should I know ITIL?
   A strong understanding of ITIL processes and best practices is required.

6. Are certifications required?
   CSA and CIS certifications are preferred but not strictly required if you have strong hands on experience.

7. Is ITOM experience necessary?
   ITOM Discovery, Event Management or Performance Analytics experience is preferred for this role.

8. What is the interview process?
   Initial interviews are via iLinc webcam, including technical discussions and stakeholder interviews as needed.

9. Will I handle upgrades and patches?
   Yes. You will plan and execute upgrades and maintenance with minimal disruption.

10. What security responsibilities will I have?
    Implement role based access controls, monitor platform performance and ensure compliance with security policies.

11. Will I produce documentation and training?
    Yes. You will create technical and user documentation and provide training to administrators and users.

12. What soft skills are important?
    Strong communication, stakeholder management and the ability to prioritize multiple projects are essential.

13. Is Agile experience necessary?
    Knowledge of Agile or Scrum methodologies is beneficial for iterative delivery.

14. How is success measured in this role?
    Success is measured by platform stability, CMDB accuracy, reduced mean time to resolution, and adoption of automated workflows.

15. How do I apply?
    Submit your resume through the job application link or reach out on LinkedIn using the link above.